1 reviews | Active since Aug 2020
Avonwood Debonairs need to be investigated.
Addressing this here, since my calls and queries fall on dead ears. I have had multiple delivery issues with Avonwood Square Debonairs. Not one delivery in the last month has been successful or not having them on speed dial. Tonight August 6th was by far the worse. I ordered an on the double feast. It included spicey chicken, sweet & sour rib, donut dippers and death by chocolate with sprite. The online payment system was down so I requested card by delivery due to the handling of cash with Covid-19. I placed the order at 17:12 for 18:30. My order arrives at 18:47, driver forgot the card machine and said he'll wait till my mother gets cash. Asked if we can try the online payment because "I don't lis to drive back mama". I had to leave my work desk to assist the driver in letting him know I tried two different payment methods and your online system is down. Eventually he leaves the food with us and drives back to the store 3 minute away for the card machine and returns after 17 minutes. All the while, food is sitting on the counter cold and unopened and I have to wait for supper. Proceed to eat and we got coke instead of sprite and we have BBQ chicken wings which has caused food poisoning in my household about 2-3 times. Granted its just food, but I had to start my work shift at 6pm on a hungry stomach and then had to delay my first break twice. Called the store after two attempts of someone not hanging up on me and doesn't know why the driver never informed me about the wings since they were out of pudding. I confirmed the driver was here twice and nothing was said other than laziness. Says she'll speak to someone and hands over the phone. Mercia answers and says hello, so I go "how may I assist you" and she says the phone was handled over to her because I asked to speak to her. Four phone calls and half hour later we got another order of donut dippers and the wings were returned. Favourite line is the driver calling me to say my ***y lady must stand outside and wait for him because his scared.
