Average Pizza, Stinking Service
<p>A friend and I placed an order at 18:50 for a pizza. To our dismay, the service today from Debonairs was horrible. We had to wait over an hour for a pizza. Upon calling to enquire, the call center lady said, "We are experiencing a lot of orders today". </p> <p> </p> <p>No apology whatsoever. Rudely, she told me to hang up and she will find out where my pizza is. </p> <p> </p> <p>Being that is a good restaurant, I expected a lot more from them. Inform the customers that their orders will be a bit delayed due to the influx of orders. </p> <p> </p> <p>Poor administration and service on their part. </p> <p> </p> <p>I didn't order the pizza because it is fun to, I ordered it because I am hungry. </p>
Thank you very much for taking the time to report your experience with our Auckland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Auckland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)