1 reviews | Active since Mar 2018
Atrocious Service
I placed an order for a veg sub online with the Glenwood Francois Rd branch at 9.49am on Friday 23 March 2018. They only delivered around 10.45 am. I'm at UKZN campus which is pretty much opposite them. They delivered chocolate dippers instead of a sub. I had to phone in twice to the call centre before the store finally got back to me. They finally got the correct order to me around 11.25am. After messing up the delivery the sub was delivered cold . Due to their delay my girlfriend got late her lecture. What was supposed be a quick and convenient way to eat before a lecture ended up being a huge waste of time and effort. Their service was atrocious.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***