eM
elisa M

1 reviews | Active since Dec 2016

02 Jul 2019, 15:05

Atrocious customer service and food poisoning.

My experience with Debonairs Jabulani Mall this past weekend has been nothing short of disappointing. My partner arrived and ordered at Debonairs large triple decker pizza (order no;564) at 18:46 Cashier was Lucky Dlamini and my partner was instructed to collect his Meal in an hour. At 19:40, he arrived expecting the food to be long ready, unfortunately his order was misplaced. He wanted until they made him a pizza which was frustrating. When he finally received the pizza, it was cold and looked like nothing that was recently prepared.

After the terrible customer experience in the store, we arrived home and indulged. Within an hour people were taking Turns to the bathroom and now what enraged me was that I have a 6 year old and a 3 year old who also poisoned by this pizza. This food poison was a personal attack to my family and I am not impressed. A hygiene inspection and customer service is required. THIS IS UNACCEPTABLE!

HELLO PETER PLEASE INTERVENE

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Jul 2019, 15:44
Official
Hi Elisa
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***