Atlantis Debonairs disgusting behaviour and unfair treatment

On the 20th of December at 15h50 I ordered a pizza via the app in Atlantis area and had to wait a whole hour which I understood cause it was a busy time. At approximately 16h05 the order eventually arrived after numerous phone calls to follow up and having to go through 4 different people to get through to someone to assist with my order query. The order arrives and it’s the wrong order. The driver was polite and apologised for the inconvenience and asked that I call the store and advise them on what happened. At this point is was super annoyed but kept my cool. I requested to speak to the manager Melody who apologised without being sincere about the situation I then mentioned to her how unsatisfied I am about the service and that I’m going to complain. She started laughing and spoke to me in an arrogant tone. I then went on asking her why does she think that this is funny cause it is not and she said cause you wanna complain. Luckily I recorded the telephonic conversation as proof. I then went back on to the app and lodged an complaint and up until this day no one from Debonairs contacted me except for the manager (Melody) pretending to be someone else but her name appeared on Truecaller and it was her tone of voice and when I called her out for being **** and she dropped the call. The fact that we people of colour are still being mistreated and just be okay with it is bull****!!! I’m very very unhappy about this disgusting customer service and how Debonairs deal with they clients