AB
Achuma B
1 reviews | Active since Dec 2019
07 Dec 2019, 18:22
AS USUAL LACK OF CLIENTRICINTY OR TAG. THEFT
As usual im once again complaint about a lack of TCF its disgusting how such a brand still has a lack of client centricity.
I ordered a double large pizza and 1 litre coke from Debonairs Jabulani mall at 13:43pm. The pizza arrived at 16:00 cold and no coke in sight ( the driver by the name Fill advised it was forgotten)
I'm sitting with 2 hour late pizza that is cold and coke that I ordered and paid for is not here so basically money for my coke has been ******!
I want my money back and you can take your cold pizza my number is *** for further informational
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 12:12Hi Achuma
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 12:12
Official
Hi Achuma
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team