As difficult as it is to find a halal Pizza place in my area - I will not be ordering from Debonairs Woodmead again!

I used the Debonairs App and ordered a Pizza at 17:01 I ordered the Pizza from Debonairs Woodmead which is not that far from where I stay. When I looked at the map to track the driver he was at the opposite end. I was advised that he was the only driver and took on more deliveries. An hour has passed and still no pizza was delivered when I called the store I was advised that they do not have the drivers number. When I looked at the map again he was at another location which was once again at the option end of where I stay. The app then updated to state that my order was going to be delivered at 18:47. There was a whole lot of back and forth calls to the store and whenever I asked for the manager the agent kept saying "I am the Manager" where I know she wasn't the manager as I have escalated this to the manager I was speaking to. Now imagine I am already frustrated and then still having to deal with agents who claim they are the manager. Long story short the driver claims he was at my door and was knocking but I heard and saw no one at my doorstep. When asked for a replacement the driver advised that he was not going to do so as we are too far.

I don't think I will order from Debonairs Woodmead again and I hope the driver Obvious get dealt with properly as that is not how you treat a customer. I regret tipping the driver. Anyway, I ended up having to cancel my order walked to Simply Asia (Luckily they were open) so that I could get my 5-Year-old son supper.

It's been 2 days and I am yet to get a call from Customer Service.