Arrongant Debonairs Store Managers

To whom it may concern

My Name is Siphiwe Mthembu Iam formally laying a complaint against debonairs pizza phoenix plaza

Attached are too screenshots of my order and the time i made the order which i have not received as iam typing this complaints(13:30) instead of doing my paid Job in a hungry stomach

An hour after i my order was placed i call the store to inquire about what is happening and the manager said they will call me back and did not - 15min l8r i received a call from a gentlemen expressing how he doesnt have my address and asking what is my order and where is my address of which i gladly gave him

Upon his arrival to my surprise he is not driving the debonairs usual mr deliver bike but an old rusty white looking bukkie with my pizzas on his front passenger seat

He then gives me two cold boxes of my pizza, when i check the content it looked as though they were over turned or fell on the floor - i asked the gentlemen if he would accept this pizza looking like this had he been the one who ordered and he said quote " NO sir ill ask the store to make you another fresh order" close quote (this is two hours of waiting)

15min l8r i received a call from Debonairs pizza phoenix plaza manager now humbly explaining how they took my order to the wrong address, and those customers called the store to rectify it and when they returned their correct order they then took my order from that customer and brought it to me* how dispicable is that during this covid19 season to have food travelling from the store then to two different houses being assesed and rejected then delivered to me crumbled and cold

Finally my new order was delivered after countless calls and 2 and half hours l8r

COMPENSATION REQUEST FOR MY TIME WASTED AND AIRTIME CONSUMED ON CUSTOMER SERVICE LINE: I would like the store manager to gift 50% of my order value in a form of a pizza to any homeless person in/around the phoenix plaza within 5days and send me a picture as proof to *** as a token on my loss

#Failure to do so will result in this matter being escalated from a complaint to a lawsuit for braking and bridging my consumer rights and wasting my working hours sorting out a pizza order#

Kind Regards Siphiwe M

The above email was sent to : *** And ***

Sheer arrogance from Store managers who fail to even give a formal apology i sent this Email on the 3rd of September 2020 and i still have not received a response

its a shame how business can waste valuable time and repay it with arrogance while Till tomorrow i still have not received a single response after they spoilt my day,appetite and my time and put my life at risk by Bringing an order that has been handled by other customers and two driver at my place during this covid19 season...sheer disgrace