Arrogant staff, pointless calling a ''call centre''

I called to place an order with Debonairs pizza and the lady advised it will take 40min which I was fine with. We ordered in Uitenhage as we stay in Despatch, so it's a drive and I don't want to wait. When collecting our order after 45min the lady said we never ordered and have to wait in the queue like everyone else and showed me all the customers waiting, thus I showed her the call on my phone and asked if that was their number, she agreed it was indeed. She then said she didn't get a order from the call centre. She went to the back of the store and told the other lady to help the customers as I told her I am not going to wait another 40 min as I did call in. What's the point of wasting my airtime? After a while she came back and said that the call centre did not receive my order, but in such a arrogant manner and her facial impression she pulled at me really gave me the feel that she does not have a sense of urgency, but rather complacency. I told her to listen to me as she kept on mumbling and I told her I am not going to wait and to call her manager and I also asked her to fix her face as she is dealing with a customer and thats not on, but she still did not give AF. So please teach your staff customer service when dealing with customers. She then called the manager as I noticed there was ready made ones for another order and I got them after speaking to the manager. After that the lady helped me again to pay for my order and I handed her my card, she inserted my card and it didn't go through, she then made a loud comment infront of all the customers and staff to say it's declined, surely no funds. I felt humiliated and told her there is surely more funds on the card / account as than what she makes in a year. She then said she did not say I did not have funds on my card and I just decided to leave it there and complain on here. The second attempt with my card was successful. So please Debonairs, give your staff some training on how to deal with a customer, especially customer facing staff and teach them how to at least apologize when they messed up.