BS
Brendan S

1 reviews | Active since Apr 2014

12 Mar 2019, 19:06

Arrogant Owner, accusing me of lying after a complaint

Ordered a pizza, it was completely undercooked and basically just dough. I had a busy day and did not have time to return the pizza. So I used the complaints form on the website. The manager first accused me of lying and said she would follow up. I heard nothing back so I put in another complaint. The manager called me again, and started doing the same thing. I immediately said, I have been through this before, don't accuse me of lying. She hung up.

5 minutes later, the owner called me back and started doing exactly the same thing, saying that I'm trying to score free stuff and he doesn't want customers who don't want to pay and that all the pizzas are done the same, so he doesn't believe there was anything wrong. He was also very shocked that I spoke to him badly after accusing me of lying.

Do not support this branch, the owner os extremely arrogant and does not know the meaning of customer service.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply10 Apr 2019, 15:02
Official
Hi Brendan
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***