Appalling service

I am always appalled by the disservice that they give at Debsteers Riverside Square…particularly Debonairs. I ordered a pizza for my kids and waited over 45mins for it. I got so much attitude when I followed up on the order which my kids had been waiting for instore.

The lady who prepares the pizza was swamped with orders but also went as far as screaming at me to tell me that she goes line by line and she turned the screen in my direction. I don’t know what that performance was for because I don’t work there how am I to interpret their screen?

Nevertheless she at least gave me a time frame and also exclaimed that I wasn’t given the correct information when I was informed that we would wait 15mins for our order.

When it was ready, the lady Dipuo opted to give another male his pizza before mine and he had ordered long after me. Then she further left the pizza there, not even in the warmer and went all the way to the back. As in she left the kitchen and went somewhere else, they had to call out her name for her to return and hand me my order. I don’t know what she went to the back for and when I enquired why she did that I didn’t get a clear response, she mentioned something about a security guard. Not sure how that takes priority over a paid order, which I had been waiting for, for an elongated period.

I further dislike how I was addressed more than once, in a language I couldn’t comprehend.

If people hate serving us food, they may as well stay home and let the robot system function.

That food was for my kids and I don’t understand how one has to complain first to get assistance with a dash of attitude.

I hate that experience a whole lot and it wasn’t the first time, which is why I prefer a delivery. The drivers are much better and I also get better service at Debonairs in Diepsloot. I’d rather drive there than to purchase at the square. Last year they delivered my order the next day when I had ordered on a Saturday. I was shocked ‼️

This needs to stop!!

Please retrain your employees to practice TCF, we are paying customers.

This happened on Saturday around 16:00pm