Appalling service at the Dobsonville mall debonnaires pizza

My name is Jessica. I ordered food from debonnaires pizza Shop 108 & 109, Dobsonville Mall, Elias Motsoaledi Road, Dobsonville 1863, which is at most 10 minutes away from the delivery location. At 4:38pm we received a message stating that our order had been processed. An hour passes but no notification or communication regarding our delivery. An hour later we called the call center and were told that high volume of online orders, we should receive our order in an hour or an hour and a half later. Due to Corona we understood. The delivery guy called at 5:44pm and asked for our address as he was departing the restaurant. By 6pm he had not shown up and thereafter we proceeded to call. All lines, about four available contact options, were down. The driver arrived at 6:28pm, two hours after our order was placed. We had checked the HOT OR Not sticker, which states if the sticker is black our order is free, which the sticker was. We asked that the driver give back the cash we handed him as it was cold and that we had been waiting two hours. He said the sticker goes black within seconds of removal from the delivery box, he insisted it was red upon arrival. Which it was not and was witnessed by another person. We asked for his name as he was refusing to give the money back and he laughed. He tried pulling away but I stood in front of the motorcycle and asked for his name, at which point he stated the name of a food item and reversed. I had managed to get his license plate, which is either JS90SZ or JF90SZ. To top that off, the chicken wings we had ordered were next to raw and the packaging was torn. We are appauled by the customer service as this is not the first incident.