Appalling Service

On Wednesday we placed a bulk order at work for Debonairs pizza through Delivery Xtreme. We ordered a big nyana creamy chicken and mushroom triple decker pizza, this was not the first time we've ordered this pizza. My first experience which was some time last week, I ordered the same type pizza and to my surprise there was no chicken only mushrooms and the cream I was kind of disappointed but I thought it was just a silly mistake and ate it didn't say anything about it except complained to my colleagues about the experience. Fast forward to Wednesday the 28th of November, I asked my team leader (who was placing the orders) that I wanted to order the same pizza but she must make sure that she advises the manager (Dumi) of Delivery Xtreme to make sure that there is chicken on the pizza this time around... which she did and explained to him what had transpired the last time we ordered the pizza and Dumi assured her that he will make sure that there is chicken this time around. When our order finally arrived to my horror I discover that there is no chicken on the pizza except for mushrooms and the source, yet AGAIN! some of my colleagues ONLY had mushrooms in it with no source or chicken on sight!!! My team leader immediately called the manager of Xtreme and complained on our behalf regarding this incident, we were very upset as I have heard my team leader specifically telling the manager the chicken issue while placing the order but he still we received an incorrect order which created the impression that, he merely just said "Okay" just to appease her and didn't really care about the clients experience. He told her that we should take pictures of the pizza and that he will refer the matter to the Debonairs manager and get back to her first thing in the morning. Needless to say that morning came and we didn't here from Dumi and so I decided to take matters to my own hands and called to find the status of our query, to which he rep**** that Debonairs only opens at 10:30 he will go there at that time and get back to me. I called him again just before 12:00 to get the status he informed me that he was on his way there so he will give me feedback. It was after 15:00 and I still hadn't heard any feed back so I decided to call him yet again. The feedback he gave me was "the manager at Debonairs asked that we return the pizza's because he believes that we might have taken the chicken out before taking the pictures of the pizza's"! I told him that we did not keep the pizzas because we are not allowed to keep food in the office (who on earth would keep food from the previous night till afternoon in the office) to which he rep**** "well if you buy something at a shop, if you are not happy with it you are supposed to return the item back to the shop" and I said to him "Dumi, you cannot give me such a response I do not appreciate it simply because we informed you immediately after receiving the order to which you advised that we take pictures and that would have been enough, you should have asked your drivers to come get the pizzas as my team leader specifically asked you if taking the pictures would be enough to which you rep**** YES"... The way the manager was speaking (his tone)to me I did not appreciate, as it came across as if he was accusing us of being dishonest, ********* and opportunist who wanted to score free pizzas... he was not empathetic at all to our experience, as i had to be the one calling him every time to get the status, not once did he think of calling me and keep me updated through this ordeal... So in closing I would like to state how disappointed I am at way that Dumi and Debonairs handled this situation, you do not accuse a client when they are coming to you with a complaint. The owners of Delivery Xtreme and Debonairs should consider training their managers on how to speak to clients as I wouldn't wish this disgusting experience on anyone...