Appalling Service!

I placed an online order with Debonairs Pizza Blackchain near Bara taxi rank the order was accepted at 19 : 34 and an SMS was sent to my phone. At 19 : 36 I receive a call from ********** 258, the lady informs me that she is unable to accept the order since there were no drivers available, they knock off at 18:30. So I ask why doesn't the Debonairs website inform me that there are no drivers after a specific time , she tells me it was noted at some point and somehow was removed. According to her the drivers get ****** and hijacked hence they need to knock off early. So I ask her if this was applicable to all Debonairs in every area or is it only on black dominated areas, she couldn't answer. I highly annoyed and disappointed to the highest level, this is just disrespect. I informed the lady that I will log a complaint on Hellopeter she asked me not to because it's a problem that is known and I will not be the first customer to complain. I told her that this matter will be reported so that those people who sit in high managerial positions who have cars and can afford to wine and dine whenever they want instead of waiting for payday on month end to have mere take-away that this is ****! I then went back to the website to find out their operation hours to my surprise the store closes at 19:30 so the staff couldn't go an extra mile just to provide a service.