APPALLING ATTITUDE! !!!!!!!!
ON THE 5TH OF DECEMBER I ORDERED PIZZA FROM DEBONAIRS AT CHRIS HANI CROSSING AT 13:00 1 ON THE DOUBLE AND 1 RD MEATY TRIPLE DECKER.I HAD TO CALL THEM BACK AT 14:00 TO FOLLOW UP ON MY ORDER THEY TOLD ME THE DRIVER HAD LEFT I WAITED AND WAITED AND THE DRIVER ARRIVED AT 15:15 I TOLD THE STORE THAT THIS WAS UNACCEPTABLE AND NOTHING WAS DONE.ON THE 13TH OF DECEMBER I GAVE THEM ANOTHER CHANCE AND ORDERED A TRIPLE DECKER WHEN THE DRIVER CAME HERE HE HAD AN ATTITUDE WHEN I REQUESTED FOR MY SLIP HE SAID HE DOESN'T KNOW WERE IS IT.I THEN IMMEDIATELY CONTACTED THE STORE TO TELL THEM WHAT HAPPENED THEY TOLD ME THAT THEY WILL CALL ME BACK BUT NOTHING WAS DONE I HAD TO CONTACT THE STORE AGAIN ON THE 14TH AND ASKED TO SPEAK TO THE MANAGER SHE ASKED ME TO DESCRIBE THE DRIVER I DID THAT SHE THEN ASKED TO CALL ME BACK WHEN SHE CALLED BACK SHE TOLD ME THAT THE DRIVER WAS GONE AND APOLOGIZED WHAT KIND OF TREATMENT IS THIS TOWARDS YOUR CUSTOMERS IM SICK AND TIRED OF DEBONAIRS I HAVE BEEN A LOYAL CUSTOMER AND THIS IS THE ****TY TREATMENT I GET FROM THEM THIS IS UNACCEPTABLE IM VERY VERY ANGRY AND DISGUSTED! !!!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
