appaling service and bad conduct of staff member they don't seem to know what customer service is

I am writing with regards to the bad service i experienced from your staff members together with the manger for that side by the name Maria, who showed to empathy . staff member's laugh at customers who come in to complain. Order food uber eats on 30/07/2022, Order number 596 ,my order was past to one driver to the other, two hours later ,my order was cancelled late at night @20h00,i had to drive from rodepoort to jabulane to only be treated like you an alliterate, i felt so embarrassed ,i need answer and to be reimbursed for the trip i had to take to jabulane to add on that this was not my first encounter with the shop previously, my food was prepared badly and the pizza was not stuffed properly or evenly . i had to shout and scream and no one was able to explain to me what happend i went as far as asking the staff to call the manger .i paid full uber price so this matter can be addressed properly, from when is the cancellation on ubers eats is the customers problem as the manger Maria , i need to call uber and find out there is nothing she can do ,when advised the food was meant for supper, then she advised i can complain she doesn't care ,there is nothing i can do ,and nothing will change .i advised her i will take it up she said go ahead lets see what happens and dropped the line on me.that made me very furious as i was upset already .