App Order turned into a walk in order

On thr 13th of November I placed an order using the Debonairs app for 2 Rustic pizzas and i specifically stated that they should be ready gor collection at 2:15pm. When i arrived at the store at 2:20pm and asked for my order the lady at the front asked her staff for the order and yhry continued to scream no order no order. Then instead of telling me that the order was not ready the lady just asked me to pay and told me " just have a seat i will bring your order to you". She had no decency to even apologise and let me know that because they were busy gossiping in the back they had forgot to process my order". Further to this some people were cleaning the walls with rags right above the area where they box the pizzas. Totally pathetic service. The indian ladies at the front dont have any customer service etiquette and feel they are doing a favour upon patrons.

What a shame Debonairs Total Garage Umhlanga my money is better spent at a competitor who knows how to serve its customers.

Regards: Ex patron