Apaling service, theft of debiting without providing goods

On the 1st of December I placed an order at Debonairs Sunninghill for 2 subs and a 1 liter coke (it was a promotion)

The order was placed at 20:15. at 21;45 the delivery s****** arrived, with only the subs no drink.

My boyfriend told him there was supposed to be a drink as well (WE PAID FOR IT) to which the driver rep**** "this is all they gave me". He told the driver he wont accept the order if its ha;f, to which the driver said he would return with the drink.

Guess what? No one show obviously.

I called debonairs the first with a complaint at 22:00, and left a voice mail. No one got back to me.

I then phone AGAIN with a complaint to which the lady said they will get back to me within 48 hrs - NOTHING!

Its THEFT!!!! You cant debit someones account and just not deliver the goods! Its *****ING!!!!!!!!!!!!!!!!! I have complained twice this is my THIRD TIME reaching out to debonairs! Seriously I want my money back - its ********* you should be ashamed.