1 reviews | Active since Jan 2017

18 Mar 2019, 17:41

Angry customer

On the 17th of March 3:26, I placed an order for delivery that arrived 50 minutes later, I ordered chicken and mushroom but my pizza had a lot of mayonnaise and mushrooms, chicken could literally be counted.

I logged a complain, they took their time to pone till I phoned myself for the manger to call me. Joyce phoned I explained my situation and she was rude and said she couldn't help me as only 1 slice was left. My kids were hungry when I realized the pizza ws not right only 1 slice was left. I told he I didn't appreciate her tone and if she would rather I can personally. which is what happed. I got to the outlet she was still very rude and referred me to another ruddy by the name of Gugu. I lost it did wanna hear anything I started fighting and couldn't hear a thing, the hole stuff started being rude and we exchanged words and swear words, body shaming and all. I insisted no other customer would be served until I was addressed, security was called, I said they must phone the police and the owner as my temper kept escalating. I could jump over the counter the was I was so upset. Even told them it was not about the R99. pizza a Id buy the hole shop including them then train the for telephone antiquate and customer service myself.

One customer even offered to solve me on their behalf. IDIOT, hell would have broke loose

black on black hate and undermining. I am an entrepreneur, in the food industry and NEVER in a million years would I treat my customer as such even if nothing was presented from what was bought. I am not one for "the customer id always right" rule. all I wanted was a service and respect. Given a chance I would fight al***** again. I would rather I am arrested for assault than such disrespect.

At the end of the day I was not helped, instead I was told never to come at their store and that my number would be blocked.

I am a very angry customer.

0
Replies (3)
's update20 Mar 2019, 12:46
Reviewer Update
Yesterday I got a call from Tshepo who said he is the manager also and had received my email, but to the shock of my life he asked me to re-explain myself on what happened. Like a lady I did explain again and he could help much but casually apologize. lol As I tols him "I DO NOT TAKE INSUT, DISRESPECT AND POOR SERCIVE VERY LITELY". Well he promised to get back to me and its almost 24hrs later and NOTHING has happened. What a wooooowza. I swear I WONT TAKE THIS LAYING DOWN. Lessons will be taught. That is a promise
Debonairs Pizza
Debonairs Pizza's reply22 Mar 2019, 13:14
Official
Hi Zodwa
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
 Customer Care Line: *** 
's update22 Mar 2019, 13:29
Reviewer Update
I'll be waiting