Angry customer

I am extremely disappointed by the treatment and service we received from Debonairs Protea Gardens. I placed an order online over 24 hours ago and made online payment, but i did not receivey ny order or my money back, i have been calling since from yesterday to get assistantance or to atleast cancel my order and get a refund but i keep on getting no result, what is even frustrating is that i am being **** to I firstly spoke to Lebo from customer care and he promised that he will speak to the store manager but no call has come through, i wasted my airtime trying to get the issue resolved but not even an apology or empathy came from them, eventually the call centre got closed. Today i called again and spoke to another consultant, he also promised to follow up with the store manager and promised a call back, but no call non whatsoever, i called back again after an hour to find out what is the hold up i was told the manager that was working yesterday is off they will ask a manager on duty today and i was told that the store line is not working hence the manager could not call back and he told me that i should go to the store to lodge my complain as he can not assist this is the number i called ********** 207 from ********** 813 you call pull all my calls. I am writing this as an angry customer because we are not being taken seriously as consumers.. Order number 2757,order was placed. 03/03/2019, time was 16:06 for Abel. They should have atleast declined the order. than accepting it and then hear nothing from them. As i was not home was buying my kids dinner i should have atleast got them something before i left. This was extremely bad service