TS
Thandeka S
1 reviews | Active since Feb 2015
31 Jul 2015, 20:23
angry customer
I ordered a pizza online @6:33pm. Got a message as well as email confirming that they received my order and I will receive the pizza in 45mins. Its now 20:11 and the pizza is still not delivered. I called the branch to ask about my order the lady promised to call the driver as my order was out already. She said she will get back to me but in vain. The service offered at sesfikile square is very unprofessional and distasteful. Im am very angry and disappointed.
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Debonairs Pizza's replyOfficial
03 Aug 2015, 12:13Hello tsokamisa,
Thank you very much for taking the time to report your experience with our sesfikile square daveyton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our sesfikile square daveyton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply03 Aug 2015, 12:13
Official
Hello tsokamisa,
Thank you very much for taking the time to report your experience with our sesfikile square daveyton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our sesfikile square daveyton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)