"Amazing Journey" for the Pizza

<p>Our whole family always is the regular customers of Roman's Pizza. Yesterday we decided to get something different.</p> <p>I booked Pizza from Debonais Pizza on line on 1st December 2016 at 19:25. At 19:27 i received both SMS and e mail stating that my order (number: 653744) has been received by Debnairs Pizza Edenglen and wished me enjoy the meal! This meal finally arrived me at 21:00! I was amazed it actually arrived at the same day!!</p> <p>Between 19:27 to 21:00, i made three phone calls to the call centre. The operator lady was extreamlly rude and it looked like she was very sick and tired of her job. Everytime when i spoke to her, i even didn't finish a sentnce she immediately put my call to the Edenglen branch, whcih only once has been answered. The only answer that i have got from the staff was that i must wait more patiently and the driver would come soon.</p> <p>At 21:00 , after "long time journey", finally my Pizza arrived. I beileve even this Pizza have had enough "story" to tell. The explaination from the drive was "the oven was broken". </p> <p>This Pizza took one and half hour arrived and we did't receive any phone call for the explanation during that time. I am wondering what was amazing journey happened to that order which caused my kids wated so long to get their pizza. I wish the manager of the Debonair's Pizza Edenglen could see how my kids' mood changed from excited to extreamlly dissapointed. My two years little girl was almost fell asleep when the pizza arrived.</p> <p>By the way, the distance from Debonairs Pizza Edenglen to my house only 850 meters far!</p> <p>At the current economic recession situation, if Debonairs Pizza still run their business like this attitude, i bet this brand will lose more and more customers, meanwhile it just give away its customers to its competitors easily.</p> <p> </p>