am very dissapointed in debonairs service

I ordered my pizza online at 20:45 and it was delivered at 23:15. I called debonairs and the lady told me they closed. I told her i orded two hours ago and she told me there is nothing she can do they are closed. She was very rude. I asked for the manager the manager told me the pizza is on its way and i waited, at 23: 05 the delivery guy called me told me he cant find the my place i gave him directions, i even went outside and look for him, i called him back till he found the place.He delivered the pizza asked me for the money before he gave me the pizza i gave him the money then he gave me the pizza, the dot was black i told him the pizza is cold and that the dot is black and when the dot is black then the pizza is free he refused and told me he is going take the pizza back if i do not want it. So i asked for my money he refused, i told him I'm going to call the manager he have me my money and left. He was also very rude.The service is very poor.Last time i ordered i got my pizza late and it was cold, it didn't taste good. I love debonairs pizza and im very dissapointed.