Always excuse of no driver or short of drivers

On the 24th of April at 6:33 I placed an order for the pizza special with double cheese extra . Waited patiently till 7:40 and asked if my pizza was on its way the lady who answered the call told me there is one driver but he already left with my order hence I waited , at 8:05 I called again to ask to speak to the manager after been put on hold he comes and ask me what the problem is so I explained its pass 8pm an I ordered my pizza at 6:33 why was it taking so long I can understand they busy but almost 2 hrs , he said he will check on my order taking my name an address but, never to call back about. 15/20 minutes later the delivery gets to me . My husband goes to the door and pays and he doesn't check the sticker its black our pizza was so cold that the cheese was hard . We didn't even end up eating it after tasting the first piece I had to go cook food for my family that time of the night .I complain not because I want to but because these takeaways treat customers terrible without realizing its the customers that keep them in their jobs an the customers that grow the franchise and if we sit back and say nothing this just continues. But I promised myself it won't happen again