KP
Katlego P

1 reviews | Active since Mar 2015

11 Aug 2016, 13:41

Aggressive and rude delivery man

<p>We ordered pizza from the North Riding Debonairs and asked for it to be delivered. After getting a call from the gate that the delivery man had arrived, my fiance went to the door to get it. She took about 5 minutes while she fetched her wallet and went downstairs.</p> <p> </p> <p>Upon opening the door, she was met by a ragy shouting man who was complaining that he had been kept waiting for 30 MINUTES. Firstly, we have the call logs and the man could not have waiting for more than 2 - 3 minutes. Secondly, there is NEVER a situation that grants a grown man the right to yell at a 150cm woman for no reason - where he even threatens to walk away with the pizza.</p> <p> </p> <p>Utterly disgusting behaviour from your staff member. </p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply12 Aug 2016, 06:55
Official

Thank you very much for taking the time to report your experience with our Northriding branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

KP
Katlego P's update26 Aug 2016, 10:39
Reviewer Update

"Solution" was far from satisfactory