1 reviews | Active since May 2016
AGAIN
<p>So sick and tired of the Karaglen branch...</p> <p> </p> <p>So in 2 Months it started with the driver charging me R380 for a R180 bill, the manager being extremely rude because I said my order was incorrect, branch forgot to instruct the driver to hand over the card machine and the manager said he will drop my order , till Saturday which was the worst event ever with Debonairs Karaglen... I ordered a promotion of 2 pizza's 2 sides and a 2L coke, I added on one more side and one more 2L as well. Firstly the driver took an hour and a half to bring my order through so I called the manager who only said sorry as if he was a broken record, no solution or explanation just a half hearted sorry, the driver placed something heavy on our pizza and the topping was stuck to the box lid so I called back...manager kept quiet, the wings were even uncooked and then I had enough and told the manager to send someone to fix collect the food and give me a refund...up till now I have had no feedback from the manager to my refund and I want it because I left the pizza's on the counter and resorted to MR delivery. Pathetic service. </p>
Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
