BB
Boitumelo B
1 reviews | Active since Mar 2019
13 Mar 2019, 09:43
Accused of opening a coldrink and bad attitude.
My friend and I went to Debornairs on Friday 8th March in the afternoon.
We bought a small box of pizza each of us then with ssoft drinks. I bought a buddy stoney. I didn't realize that it's Stoney zero then I decided to go change and the cashier gave me Sprite. After few minutes the lady came to me and said that I opened the Stoney of which I didn't do.
After few minutes again the store manager came to me asking me the exact same thing and she wasn't even friendly.
I don't see myself going back to the store as it was my first time buying from there. They have a very bad stinking attitude.
If I knew that I was going to be treated like that then I'd have opted for another store to buy food from.
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Replies (1)0
Replies (1)Debonairs Pizza's replyOfficial
10 Apr 2019, 16:34Hi Boitumelo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to the store manager and the area manager. Please tell us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply10 Apr 2019, 16:34
Official
Hi Boitumelo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to the store manager and the area manager. Please tell us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
