1 reviews | Active since Jan 2010
Accusation of not paying at 9PM!
Yesterday at 16:22:46 I placed an order via your Debonairs App for a total of R109.80. I chose the option to pay online through your secure server which I did promptly. The order was delivered as normal. At 21:01PM your store manager called me to say that they have not received payment. Which company calls their customers at 21:00? How would you even have gotten my order in the first place if I didn't make the payment? This morning I spoke to the area manager who also told me the same story about non-payment. Guys this service is atrocious. How can you call a customer at that hour. I am not going to sort this out. You have the dealings with your accounts people. I am not going to do a run around to find out where the payment went to. I expect a call back!
Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)