SA
Samantha A
1 reviews | Active since Mar 2012
07 Feb 2016, 21:36
Accepting payment for an order once they're closed
Absolutely furious. Worst customer service ever from Debonairs Westville. Placed an order online AND paid for it. Got a phone call from debonairs saying they're closed and I can either get my order tomorrow or get a refund which will take 2-3 days to process. ***! How on earth can they accept payment if they're closed?? AND why must I wait 2-3 days for a refund? This seems absolutely ridiculous. Although I really should have known better ; every single time I try order from Debonairs there is some issue. Definitely done with them and their pathetic excuse of customer service.
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Debonairs Pizza's replyOfficial
08 Feb 2016, 13:29Hello samanthasangove,
Thank you very much for taking the time to report your experience with our westville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our westville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply08 Feb 2016, 13:29
Official
Hello samanthasangove,
Thank you very much for taking the time to report your experience with our westville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our westville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)