1 reviews | Active since Jan 2017

30 Jan 2017, 21:36

Absolutey unacceptable.

<p>I have ordered pop-its by making use of the online service. This was 7:42, the current time os 21:30 and I still have not received my food. I will probaly not receive my food because the resturant closes at 21:00. I have a message to proof that the order was accepted by the store. I am highly disapointed with this bad service and I will definetly never support this place again. IT IS PATEHITIC!!!!!!!</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 Jan 2017, 11:09
Official

Thank you very much for taking the time to report your experience with our Lephalale Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)