SL
Sne L
1 reviews | Active since Mar 2016
05 Mar 2016, 14:47
ABSOLUTELY WORST SERVICE EVER
WE WAITED ALMOST TWO HOURS FOR A PIZZA TO BE DELIVERED AND THEN WHEN WE CALL THEY PUT US ON HOLD FOR OVER 15 MINUTES THEN DROP THE CALL AND THEN WE GET TOLD IT WAS NOT PROCESSED. WE CALL AGAAIIIIN AND THE SAME INCIDENT HAPPENS. WORST SERVICE EVER!!! WE CALLED THEM AGAIN AND THEY INFORMED US THAT A TRAINEE HAD ASSISTED US WE GOING FOR THE 3RD HOUR NOW WAITING FOR A PIZZA. NOW THEY SAID THEY GOING TO DELIVER AND THEY DID NOT EVEN CONFIRM OUR ORDER SO LETS SEE WHAT THEY WILL DELIVER.<br>
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Debonairs Pizza's replyOfficial
07 Mar 2016, 09:26Hello SnePearl,
Thank you very much for taking the time to report your experience with our Birnam branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Birnam branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply07 Mar 2016, 09:26
Official
Hello SnePearl,
Thank you very much for taking the time to report your experience with our Birnam branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Birnam branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)