NR
Nadiah R
1 reviews | Active since Jun 2019
06 Jun 2019, 18:37
ABSOLUTELY PATHETIC STAFF AND SERVICE.
I placed an order today at 17:00 for a large chicken tikka pizza and a standard creamy chicken pizza from Debonairs Reservoir Hills. The driver calls me at 17:51 and tells me that he's 'lost' and cannot find my address EVEN THOUGH IT WAS CLEAR AS DAY. We called Debonairs Reservoir Hills to tell them what happened and they decided to rudely CUT THE CALL whilst I was talking. I called back again for the 2nd time only to be told that we need to re-order. Frustrated, I decided to go in person because the entire situation was ridiculous. How can you people hire drivers that DO NOT KNOW addresses in the area of service? Do enlighten me.
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Replies (1)Debonairs Pizza's replyOfficial
16 Jun 2019, 16:51Hi Nadiah
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply16 Jun 2019, 16:51
Official
Hi Nadiah
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
