MJ
Max J
1 reviews | Active since Mar 2015
07 Dec 2019, 11:22
Absolutely disappointed with debonairs!!!
I am a pregnant woman who came starving from work and On the 5th December I placed an order for 1 large half and half, double stack, Mexican Fiesta, chicken and mushroom no tomatoes and onions with extra cheese at 7:55pm, the call was 3 minutes and few seconds and we said thank you bye. I phoned them 7 times after for 2 to 3 minutes per call and never got through. I never received my pizza or a call explaining anything. What kind of service is this? Do they just pick and choose who they want to give food to? I waited so long for a pizza that never came and not even a call from them. Absolutely disgusted!!!
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Debonairs Pizza's replyOfficial
16 Dec 2019, 12:24Hi Max
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 12:24
Official
Hi Max
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team