1 reviews | Active since Jan 2017
Absolutely BAD Service
<p>On Friday 27 January 2017 i placed my very first online order with debonairs. The order was confirmed via email at 11:33. On the website I prompted that the delivery be made at 12:15. At about 12:20, i phoned the store i ordered from(Debonairs, George) and enquired about my delivery and they were waiting for the delivery guy to return. At 12:40 I phoned again, and the girl i spoke to, Charlene, assured me that they are sending the order right away. At 13:15 i again phoned the store, and spoke to Megan, I asked her to check if my order has left the store, i was on the line for about 10seconds when the opposite side hung up. This is extremely unacceotable from a company that claims to have great delivery service. And isnt the online service suppose to be more efficient?????</p> <p>You should realy invest in training your staff beter, and to equip the stores with all the resources needed.</p> <p>Because this is clearly a result of lack of training and resources.</p>
Thank you very much for taking the time to report your experience with ourGeorge branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with ourGeorge branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
