Absolute Useless ,late , incorrect and delayed response
<p>Worst ever, </p> <p>Ordered online 3 x piizza</p> <p>2 hours to delivery .....and then ...wrong delivery</p> <p>Sent back...no response .</p> <p>Called Complaints department..Very good staff...have reference number and all.</p> <p>Get call from Rosebank branch next day to promise to make right ..arrange delivery....NO SHOW...</p> <p>Get call 2 days later ...eish sorry i forgot to send your delivery... Ok lets do it for Monday 12 pm..Ok great lunch sorted for Monday...and then ..NO SHOW....try calling ...NO ANSWER...go to Fratellies for lunch...\</p> <p>Today thursday eventually get hold of them.( I phone them they dont phone me)..eish i forgot...can i organise for today ?? ..of course I said ...great 35 to 45 minutes it will be delivered.. 1 hour and 15 minutes later ( we are 2 blocks from their store) i get 3 x cold ,hard ( not crunchy HARD)microwaved pizza that i have thrown in the bin.</p> <p>What has happened to service and service delivery ifrom Debonaires.. Obveously they have too much business and dont care about repeat business. I work in an office with plenty hungry take away ordering type people. If each 1 us ordered 1 pizza 1 once a week at R 100 each from Debonaires we would contribute R187 200,00 per annum to Debonairs Rosebank. *** i am flabbergasted.</p> <p> </p>
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thanks Debonairs
I received a call from Rosebank Branch this morning and was offered a free pizza, and guess what, they delivered the pizza in 20 minutes. BUT, they delivered the wrong pizza, which i have sent back.
There isnt any attention to detail here!
thanks for trying I appreciate the effort
Thanks Debonairs
I received a call from Rosebank Branch this morning and was offered a free pizza, and guess what, they delivered the pizza in 20 minutes. BUT, they delivered the wrong pizza, which i have sent back.
There isnt any attention to detail here!
thanks for trying I appreciate the effort