ABSOLUTE TERRIBLE SERVICE AND FOOD!

If there was a 0 star, that is what thwy deserve.

I placed an order online at the Debonairs Pizza at Princess Crossing. I placed an order for ONE pizza at 17h30. There is no update on their app as it states that the app is unable to track my order and keeps showing they are preparing my order. An hour later I phoned and asked where my order is, the lady stated that it is on the way.. Princess crossing is 10 min away from my location. It took the driver 40min + to deliver the ONE pizza. He was quick to provide excuses as to why he was so late. He handed me the pizza which was ice cold and tasted like cardboard, it was terrible. According to debonairs' policy, if the pizza is cold it is free. I phoned the branch anf theu transfered me around to different people and eventually I got hold of the manager. He then said they can make me a new pizza, I declines his offer as it will take forever to get here. As I was on the phone with the manager waiting for a solution, the driver complained that he was tired. We all work long hours it is not my problem, he should have been here on time so that he can go home earlier. My boss would fire me if I had thay attitute towards customers. As stated I declined the managers offer as I dont know if they will tamper with that pizza. 20h43 the manager phones me saying all the drivers left can they deliver my pizza tomorrow?

What service is this? To deliver a pizza the next morning when I am sitting with hungry kids? And then they had to be satisfied with a cold terrible pizza to start off with!

NEVER AGAIN WILL I SUPPORT THEM NOR WILL I RECOMMEND THEM, THEIR SERVICE IS ABSOLUTELY PATHETIC, AND THIS IS NOT THE FIRST TIME EXPERIENCING SUCH BAD SERVICE AND PIZZA. ENOUGH IS ENOUGH