Absolute Disgraceful Service and Food Quality

Absolute disgrace service from Debonairs Preller Plein in Bloemfontein. Ordered a pizza at 18:07, at 19:00 we phoned to confirm how far the order was as an hour has already passed, and their standards state up to 45 minutes, they confirmed the driver was on his way. At 20:00 we phoned again to confirm how far the order was, and whilst on the phoned the driver stopped at our house. Finally having our food after 2 hours of waiting, what a shock from not only their pathetic service of delivering the food, but the quality of the actual pizza!! The Triple Decker was dry as cardboard, paper thin sliced, cold and NO FILLING inside!! Obviously in sure rage anger I phoned and told the person that this is an absolute disgrace, not only did we wait 2 hours, but what we got for R200 (Whilst we are all feeling Covid we still try and support businesses) was disgusting! The driver got a "puncture", which I can surely understand and bare mind for the 2 hour wait, but the quality of the food we received for this period of time is disgraceful! We were offered a new pizza and the lady begged to "fix it", but I still have to wait another 45 minutes for it!! We will be sure to NEVER use Debonairs again.