JE
Jeanine E
1 reviews | Active since May 2019
27 May 2019, 14:20
Absolute bad service
i am so flippen dissapointed in the service of this place! i ordered food online and paid with my card, just for them to call me and tell me they don't deliver in my area anymore. How the hell was i supposed to know!? and now i still need to wait for you guys to send my money back and I'm unable to order from another place because i don't have the money! Utterly disgusted! How do you deliver at my house one day and the next you dont? I have called them multiple times, sent emails to ********** reviewed then on Google play, sent multiple complaints on their live chats but i haven't received any response. They're not sending me my money or my order! Debonairs Pizza Avonwood square order#466648
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Replies (1)
Debonairs Pizza's replyOfficial
17 Jun 2019, 15:59Hi Jeanine
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply17 Jun 2019, 15:59
Official
Hi Jeanine
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***