TM
Thabiso M
1 reviews | Active since May 2015
01 Feb 2019, 22:43
A very poor service from debonairs
On the 1 February 2019, I've never seen such a poor service ever in my life, waiting for my order for 2 hours to be delivered at my place, and my place is 8 minutes away from diepkloof square, im so really ****ed off right now, i had things to do with in that 2 hours and a memorial service 2 attend, but all thanks to debonairs for wasting my time i couldn't even attend anything or do anything, because I had to wait 4 a cold pizza. When i called the franchise at 8:42pm the lady asked me that the driver is coming now, but only to find out that the driver is going to take 40 minutes with a cold pizza, this is my 2nd and last time asking for a service from debonairs.
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Replies (1)
Debonairs Pizza's replyOfficial
04 Feb 2019, 14:27Hi Thabiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 14:27
Official
Hi Thabiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***