DB
Dante B

1 reviews | Active since Jul 2015

22 Nov 2016, 07:58

6 months has passed, recieved no feedback from USELESS reps

<p>I ordered pizzas from Debonairs (Debosteers empangeni) 6 MONTHS ago. The problem was I spent over 200 on pizzas that made me AND my brother sick. This is pathetic. I honestly can't believe I receive absolutely nothing from the Head Office.</p> <p> </p> <p>And when you reply, don't even bother apologising, don't even bother telling me a head office rep will contact me, BECAUSE YOU NEVER DO</p>

0
Replies (3)
Debonairs Pizza
Debonairs Pizza's reply23 Nov 2016, 11:26
Official

Thank you very much for taking the time to report your experience with our Empangeni branch. Your comments have been received by our Customer Care and have been escalated to the franchise manager and the area manager. We do apologize for the delay in providing you with feedback however we value and appreciate you as our customer. The Franchise Manager will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

DB
Dante B's update23 Nov 2016, 12:00
Reviewer Update

If someone is going to phone me, please let it be after 5pm or in between 1pm-2pm. Thanks

DB
Dante B's update21 Dec 2016, 10:22
Reviewer Update

still nothing. Debonairs is in the dirt