JG
Juran G
1 reviews | Active since Dec 2019
15 Dec 2019, 22:23
40mins + just for pizza
Good evening.... Very disappointed with service received and long wait for the order, currently order placed at 21h41 and now is 22h20 and still awaiting for food, being hungry and going to a fast food is for quick service, 40mins+ for food makes you think can they actually provide a service or just there for the money
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Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
16 Dec 2019, 10:08Hi Juan
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 10:08
Official
Hi Juan
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
JG
Juran G's updateReviewer Update
17 Dec 2019, 22:27Hi just received a sms saying the matter as been resolved, with just a phone call, of which I haven't been satisfied with outcome it make me wonder whether my dissatisfied service or my complaint really matter to them... Sms as per follows...
Debonairs Pizza Customer Care Case CAS-885475-K0X5G5 has been Resolved. We thank you for your interaction.
Debonairs Pizza Customer Care Case CAS-885475-K0X5G5 has been Resolved. We thank you for your interaction.
JG
Juran G's update17 Dec 2019, 22:27
Reviewer Update
Hi just received a sms saying the matter as been resolved, with just a phone call, of which I haven't been satisfied with outcome it make me wonder whether my dissatisfied service or my complaint really matter to them... Sms as per follows...
Debonairs Pizza Customer Care Case CAS-885475-K0X5G5 has been Resolved. We thank you for your interaction.
Debonairs Pizza Customer Care Case CAS-885475-K0X5G5 has been Resolved. We thank you for your interaction.