MP
MOSES P

1 reviews | Active since Apr 2014

31 Jul 2015, 12:22

40 MINUTES DELIVERY TURNS TO 1 HOUR 15 MINS

HI <br> <br> IM A USUAL CUSTOMER AND CONSTANTLY ORDER FROM DEBONAIRS PRINCESS , I ORDERED 2 PIZZA'S ON FRIDAY NIGHT AT 7PM AND BARE IN MIND WE HAVE PREVIOUSLY COMPLAINED TO MANAGEMENT ABOUT THIS ISSUE AND THEY REFUNDED US ON A PREVIOUS OCCASION , FRIDAY AFTER TRYING TO CALL FROM 6:30PM WE FINALLY GOT THRU AT 7PM ORDERED 2 PIZZA'S AND WAITED UP UNTIL 8PM AFTER TRYING I EVENTUALLY GOT THRU AT 8:15 AND ASKED TO SPEAK TO THE MANAGER MIKE INFORMING ME OUR ORDER JUST LEFT AND WE SHOULD RECEIVE IT BETWEEN 8:15-08:30PM AND THE WAITRESS WHO TOOK OUR ORDER SHOULD HAVE INFORMED US IT WOULD TAKE LONGER THEN USUALLY WHICH SHE DIDN'T AT ALL , REGARDLESS MIKE WASN'T EVEN APOLOGETIC HE JUST SAID THE ORDER IS COMING ITS MONTH END WE BUSY ... I TOLD HIM TO CANCEL IT I WILL NOT PAY FOR IT AND STILL HE WASN'T EVEN APOLOGETIC NOT IMPRESSED AND I SINCERELY WILL NEVER BE BUYING THERE AGAIN , HOW CAN A 2 YEAR OLD EAT AT 8:30PM-9PM?

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 Jul 2015, 13:01
Official
Hello MOSES PATAKA,

Thank you very much for taking the time to report your experience with our PRINCESS CROSSING branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)