1 reviews | Active since Jan 2014
3hours late
I ordered pizza from Debonairs square in rustenburg at 17:58. At 19:05 I called and they said my order was on its way. I called again at 20:05 they said they will find out whats happening and call me back. I dont get called back so i call again at 20:24 and ask for the manager and he says all orders have left i will have my food shortly. I called at 20:50 again and asked for the manager this time she told me the driver is on his way. I received my food at 20:59 which is three hours after i had ordered. It is absolutely the most pathetic service I have ever received
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***