1 reviews | Active since Oct 2016

02 Oct 2016, 15:06

3hours for a pizza

<p>Debonairs Southgate needs new staff please!!! I called to order pizza @12:50 the driver calls now to tell me he is at my door!!! 15:00pm </p> <p>I call to check on my order I am asked to hold, 5 min later I hang up as the lady has just vanished. </p> <p>3rd call the manager apologizes and says the driver is 6 min away. I wait for 15min still no driver. When the driver told me he is at my door I tell him I have left my home to go get better service at another pizza place he puts the phone down in my ear. </p> <p> </p> <p>Clearly these people do not know what they are doing!!!!</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply03 Oct 2016, 16:29
Official

Thank you very much for taking the time to report your experience with our Southgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs

Customer Care: 0861 DPIZZA (374992)