3.5hr wait - kids go hungry to sleep

I am utterly disappointed in the way my complaint was handled by the customer call centre.

I ordered a pizza 18h30 last Thursday for dinner. I was contacted by the brancb that there is a delay and asked if i cohls collect. I declined and said i am happy to wait an extra 30 minutes. 3h30 hours later and no delivery i got in the car to get the pizza.

My kids had fallen asleep waiting inevitability on an empty tummy.

The restaurant apologized and so did the call centre.

That's it. No attempt to show the customer they can do bettee. No offer of redoinng my pizza, delivering a warm and tasty pizza on time.