3 hours wait for cold food delivery , Debonairs Pizza Jabulani Mall

I ordered a on the double pizza at Debonairs Pizza Jabulani Mall and the oorder was accepted and paid for at 13:11pm and an hour later still nothing , I was expecting a call to confirm my address for delivery. NO SUCH CALL WAS MADE! I called numerous times to follow up on my order ,I was told the manager would call me, no call came , a call I did eventually receive was to confirm my address. But again delivery was made at 16:10pm . I called them 22 times. I was hoping to get my order before loadshedding at 4pm. But that was not the end of it, upon receiving my order the food was very cold the boxes were crushed and the extra cheese I paid for was no where to be found the pizza was very dry. I got in the car and drove to Jabulani Mall to get a refund for the dry cold pizza they expected me to eat. ******* service for the second time. I got my refund and gave them their dry cold pizza that I had to wait 3 hours for and my wasted petrol of having to drive there which is what I was avoiding in the first place. Thank you Debonairs Pizza Jabulani Mall for ruining my day. ******* service