3 hour pizza

On Friday 27/7/2018 I ordered a large something meaty pizza with extra cheese and a regular club sub online at 18:56. I received conformation that the order was accepted by the store. I paid in full online. At 19:50, I had still not received my order and had no communication from the store. I phoned the store number and the manager was too busy to speak to me. My call was not returned. After several calls from my husband and me, no one was able to give us any answers. I made contact via the live chat on the app and was told to speak to the store directly- this was no of no help as no one I had called could assist me. Still I had no reply from anyone. At 21:35 I received a call from the delivery man. This is now almost 3 hours after I ordered. He had the wrong address, given to him by the store. This was not the address provided online. I had ordered delivery from this store many times before and used the same address as always. At 21:47 our 1 pizza and 1 sub finally arrived... cold! My case was reported to customer care and I received an SMS to state that. Today I received an SMS to say that the matter had been resolved. How has this matter been resolved? No one has contacted me, no one has apologised. No one has even asked me if I was satisfied? Your service is ridiculous. Your customer care is non-existant. Your customer satisfaction is **********. Even though my pizza box states that I will receive my food free if delivered cold, this dis not happen! The extra cheese on the pizza was not there, 3 hours to deliver an order of 2 meals is unreasonable. If this is the way a customer is treated, thank goodness I never ever have to order from you again! You will not see my money again, ever. Thank you for believing that your customers are idiots and not worthy of your service or respect. I get the message loud and clear.