PM
Pierre M
1 reviews | Active since May 2013
21 Oct 2015, 19:14
2nd time receiving incorrect order
This is the second time I've received a different pizza to what I had ordered. The previous time I waited ~10 minutes before eating in case the driver noticed the mistake and came back with the correct pizza. He didn't and I wasn't keen on making a fuss about it.<br> <br> This time, the same happened, so I just assumed that he won't return - I started eating. 5 Minutes later, the delivery guy rocks up at my gate and tells me \oh I delivered the wrong pizza". So I told him: \""Well it happened last time as well"
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Debonairs Pizza's replyOfficial
22 Oct 2015, 10:05Hello Deeds67,
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply22 Oct 2015, 10:05
Official
Hello Deeds67,
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)