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robert C

1 reviews | Active since May 2017

31 May 2017, 20:07

2hour wait for cold food from Debonairs pizza Minty's

<p>I waited 2 hours for the meal i ordered online to arrive.</p> <p> </p> <p>I called them after an hour i called them and they promised me that the driver was on his way (I stay not 2km from them). 20 min later i called again and I then asked for the manager. She at this point could not get hold of the driver. The Driver appeared 20min later. As he pulled the meal out of his black bag i checked the DOT and it was Black (if its Black you dont pay "Debonairs Promise". So i said thank you for my free meal and i started walking inside. the driver then started to follow me asking for the money. i told him the dot was black and to please not walk on my property or i will call the SAPS. he begged some more while i walked off but he did stay outside while my gate closed.</p> <p> </p> <p>Then the manager phoned me again and appologised for the delay. She then asked if she could please send hot food. to which i quickly asked how long will it take and would i have to pay for it. She then had the nerve to say YES i would have to PAY for it. All i could do from not going crazy at this point was to tell her that they have lost a Customer. </p> <p> </p> <p> </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 11:05
Official

Thank you very much for taking the time to report your experience with our Minty's branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)