1 reviews | Active since Nov 2015
2 x payment
Last night at debonairs George branch, a lady with blonde hair helped me. At first she said my card was declined, I then explained that it is impossible and she must try again. She then swiped my card a few times (the card I was using, does not require a pin code) she said that the transaction went through. When I got home I checked my statement just to discover what was already obvious. The money was taken twice from my account. I then drove back to inform the lady of the mistake. She then said that she is aware of the double payment and the money was refunded to my account. It will show before 12 at night. I checked a few minutes before 12 and this morning again an there was nothing. This is an inconvenience for no one but me. I am still waiting for my money!
Thank you very much for taking the time to report your experience with our George branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our George branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
